Job: Customer Service Specialist

Salary & Benefits

$18 – $22 per hour

Comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Life insurance
• Short Term Disability
• Illinois Municipal Retirement Fund (IMRF) Pension Plan
• Paid holidays, vacation, sick leave
• Discounts on park district programs, services, rentals, and memberships

Days & Hours

Monday-Friday 9am-5pm, occasional nights and weekends. Hours will vary based on events, rentals and staffing availability.

Job Requirements

Under the supervision of the Superintendent of Recreation, the Customer Service Specialist plays a key role in delivering outstanding customer experiences and fostering a positive, inclusive culture that aligns with the Sycamore Park District’s mission, vision, and core values.

This position is responsible for providing front-line customer service, greeting and assisting patrons in person and via phone, responding to inquiries, processing registrations, and supporting training and scheduling of part-time customer service staff. The role requires strong communication skills, a friendly and professional demeanor, and a commitment to creating an environment that supports wellness, recreation, and community connections. Additionally, the position assists with budgeting and financial planning to support recreation operations.

Qualifications

• Excellent communication and interpersonal skills with a customer-focused mindset.
• Strong ability to train, mentor, and lead part-time customer service staff.
• Experience in running training programs for customer service and operational staff.
• Proficiency in operating office equipment and recreation management software.
• Ability to work independently and collaboratively within a team-oriented environment.
• Organizational skills with attention to detail in handling transactions and record-keeping.
• Adaptability and problem-solving skills to address customer inquiries and operational needs.
• Commitment to fostering an inclusive and equitable community space.